When you are running an office, what is your biggest investment? Is it your equipment? The office space itself? Your patients?
While all of these rank fairly high on the scale of things, the answer to all of these is a resounding, "NO". Your biggest investment is your staff.
Think about it. How much money do you spend a year on staff? Better yet, what would happen if your entire staff got up and walked out right now? Sure, you can replace them but at what expense? Training a new staff member is costly, in both time and money.
So if staff are your biggest investment, wouldn't you want to be sure you are getting the most for your money? And how exactly do you do that?
Training your staff is key, we know that. A staff member who doesn't know how to do his or her job can't do it, plain and simple. But what about doing their job efficiently? Not doing the same task over and over because it wasn't done right the first time. What about simply the motivation to do the job and do it well?
Let's face it. An efficient and productive staff can be the difference between prosperity and "just barely hanging in there". Over the next few blog posts, I will go over what exactly makes an efficient staff and how can you ensure you have one.
Jessica Rose Greenwood
Jessica is the owner of JMK Billing, a Billing Specialist and expert in office management