If the worry over COVID-19 has caused your patient visits to drop, or if you've opted to close your office, it is a good idea to jump on your unpaid claims and get as much paid as you possibly can. Here are the three places you should look for unpaid claims:
1.) Clearing house denials. Somewhere in your clearinghouse interface is an area where all of the claims that had errors and could not be processed, sit. Start here and look as far back as you can go. Sometimes this area gets missed by a bogged down billing department. NOTE: Claims that are stopped here have never made it to the insurance company and are subject to the timely filing deadline. Get these claims fixed and resubmitted as quickly as you can.
Jessica Rose Greenwood
Jessica is the owner of JMK Billing, a Billing Specialist and expert in office management