Who am I?
My grandparents were Chiropractors which means I basically grew up in a healthcare office. In fact, somewhere in Bellingham, WA is a Chiropractic office whose X-ray room, underneath a coat of paint, has the markings of my siblings and my growth over the years.
My parents proceeded to develop a top-of-the-line practice management and EMR software, where, straight out of school, I worked. I consulted doctors from all over the nation on practice management problems and solutions for 8 years. I traveled the US and have spoken to thousands upon thousands of doctors about the problems that they face in their practices.
When I relocated to Nashville, I managed a Chiropractic office for two years.
Then it happened: I got a call from a top medical consultant who said, “Jessica, please help my client. She’s desperate. If someone doesn’t get to the bottom of what is going on, she will lose her practice.”
Turns out, someone had taken over her billing and had messed it up so badly that she had ZERO collections coming in. Nothing. No money, whatsoever. Scary!
So I got to work. I burned the midnight oil and I pulled apart every incorrect thing that has been done to and in her billing department. I had to tackle every insurance company, dig in and I find out what has been done and what hadn't been done that was preventing her from getting paid.
Over the next few weeks I turned the entire situation around, got her properly credentialed, got her submitting correct claims and got her practice on its feet again.
And so, my journey as a Billing Specialist and a Rescue Consultant started.
Nine years later, I have successfully run my own Medical Billing Service and rescued offices in different sections of the US from disasters and financial ruin.
I specialize in taking an office’s Billing Department from its current scene, no matter how bad it may be, to an ideal scene. I get them turned around straightened out and properly running again.
There is nothing quite like the win of taking a healthcare practice that is on the verge of having to close its doors and getting it back on its feet.
Over the last year I have shifted my intention to training Medical Billers and training office staff on how to properly run a billing department. I train them to run it effectively and efficiently, so that it does not get bogged down, so the claims get paid and the accounts receivable does not sack up.
I have found that, while billers go to school and get their certification, they often leave school not actually knowing how to do all the functions of their job. They’re then put in an office to get experience and are usually apprentice by people who do not also fully understand the best way to run a billing department.
Most billers have a partial understanding of some of the functions but they don't understand them all. Most billers, through no fault of their own, are operating with the knowledge that looks something like Swiss cheese. Solid in some places and big gaping holes in others.
At the root of the problem is no effective training.
With my courses I remedy that. I've been in the trenches, I know what an efficient Billing Department looks like because I've run one for nine years. I know how bad they can get because I’ve rescued the ones in real trouble. More importantly, I know how to unravel a bad situation in a billing department and set it on a proper course.
Whether you outsource your billing to my high trained and effective team, bring me in to train your staff or put your staff through one of my courses, I'm on a mission to straighten up and make billing departments across the US efficient and effective.
Join me and let’s do this!
My parents proceeded to develop a top-of-the-line practice management and EMR software, where, straight out of school, I worked. I consulted doctors from all over the nation on practice management problems and solutions for 8 years. I traveled the US and have spoken to thousands upon thousands of doctors about the problems that they face in their practices.
When I relocated to Nashville, I managed a Chiropractic office for two years.
Then it happened: I got a call from a top medical consultant who said, “Jessica, please help my client. She’s desperate. If someone doesn’t get to the bottom of what is going on, she will lose her practice.”
Turns out, someone had taken over her billing and had messed it up so badly that she had ZERO collections coming in. Nothing. No money, whatsoever. Scary!
So I got to work. I burned the midnight oil and I pulled apart every incorrect thing that has been done to and in her billing department. I had to tackle every insurance company, dig in and I find out what has been done and what hadn't been done that was preventing her from getting paid.
Over the next few weeks I turned the entire situation around, got her properly credentialed, got her submitting correct claims and got her practice on its feet again.
And so, my journey as a Billing Specialist and a Rescue Consultant started.
Nine years later, I have successfully run my own Medical Billing Service and rescued offices in different sections of the US from disasters and financial ruin.
I specialize in taking an office’s Billing Department from its current scene, no matter how bad it may be, to an ideal scene. I get them turned around straightened out and properly running again.
There is nothing quite like the win of taking a healthcare practice that is on the verge of having to close its doors and getting it back on its feet.
Over the last year I have shifted my intention to training Medical Billers and training office staff on how to properly run a billing department. I train them to run it effectively and efficiently, so that it does not get bogged down, so the claims get paid and the accounts receivable does not sack up.
I have found that, while billers go to school and get their certification, they often leave school not actually knowing how to do all the functions of their job. They’re then put in an office to get experience and are usually apprentice by people who do not also fully understand the best way to run a billing department.
Most billers have a partial understanding of some of the functions but they don't understand them all. Most billers, through no fault of their own, are operating with the knowledge that looks something like Swiss cheese. Solid in some places and big gaping holes in others.
At the root of the problem is no effective training.
With my courses I remedy that. I've been in the trenches, I know what an efficient Billing Department looks like because I've run one for nine years. I know how bad they can get because I’ve rescued the ones in real trouble. More importantly, I know how to unravel a bad situation in a billing department and set it on a proper course.
Whether you outsource your billing to my high trained and effective team, bring me in to train your staff or put your staff through one of my courses, I'm on a mission to straighten up and make billing departments across the US efficient and effective.
Join me and let’s do this!
