Calling the insurance companies to follow up on unpaid claims is painful and frustrating. In my opinion, it is quite possibly one of the most frustrating and underrated parts of working in a clinic. However, it is also the most remunerative.
The reason is simple. For the purpose of this article, let’s assume insurance companies bank on the fact that it is so painful and frustrating. Let’s assume they KNOW you don’t want to call. That they KNOW you don’t want to stay on hold for several minutes only to speak to some relatively unpleasant person who then proceeds to tell you you’ve called the wrong department and that no, they won’t transfer you. Let’s assume they know you are busy and they know you have patients coming in and out of the office that have to be tended to.
Jessica Rose Greenwood
Jessica is the owner of JMK Billing, a Billing Specialist and expert in office management